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| "QUALITY
IN EVERYTHING WE DO" |
Quality for Customers
• Provide excellent service to our customers as they deserve nothing less.
• Work in partnership with our customers, listen to them, understand their needs and be responsive to them.
• Provide enjoyable & Comfortable shopping environment in all our stores.
• Sense of urgency and bias for action, to meet customer needs.
Quality for People
• Creating open and participative environment which
encourages positive change, rewards innovation and
provides growth, security and
opportunity to all our employees.
• Increase empowerment and personal accountability.
• Reward high performance and innovation.
Quality for Business Partner
• Develop close relationship with our business partners, treating them with fairness and respect, enabling them to support our commitments to our customers.
Quality for Shareholders
• Balance short and long term objectives to optimize profitability, and develop dominant market position through effective use of human capital and material resources.
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